Question 1

How can I place an order?

Accepted Answer

You choose a product and reach us via WhatsApp; our team prepares your design and sends it for your approval on WhatsApp, then production begins once approved.

Question 2

How long does it take to ship my order?

Accepted Answer

It varies by order type, but orders are typically shipped within an average of 4-5 business days.

Question 3

How can I track my shipment?

Accepted Answer

Once your order is shipped, the tracking number and details are shared with you via WhatsApp.

Question 4

Is there a minimum order quantity?

Accepted Answer

Yes, we require a minimum order of 100 units for printed invitations.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we provide secure delivery worldwide through our contracted international courier companies.

Question 6

Can I cancel my order?

Accepted Answer

You can cancel free of charge before your design is approved and production/printing begins; cancellation is not possible after approval (once printing has started).

Question 7

Can I return my personalized (name/date printed) invitation?

Accepted Answer

No; under Article 15(b) of the Distance Contracts Regulation, products custom-made for the customer are not eligible for the right of withdrawal.

Question 8

My product arrived damaged or incomplete, what should I do?

Accepted Answer

You must notify us within 3 days of delivery at the latest; if the fault is on our part, the affected item is reprinted and shipped to you free of charge.

Question 9

My package arrived damaged during shipping, what should I do?

Accepted Answer

Check the outside of the package for damage before accepting delivery; if there is damage, do not accept the package without having the courier prepare a "Damage Report" - otherwise we cannot take responsibility.

Question 10

When will my payment be refunded?

Accepted Answer

Refunds for both card and bank transfer/EFT payments are processed within the same business day. The time it takes for a card refund to appear on your statement may vary depending on your bank.

Question 11

Can I add my own text/name to my invitation?

Accepted Answer

Yes, we add the names, dates, and text you request to your invitation.

Question 12

Can I see the design before approving it?

Accepted Answer

Yes, your design is sent to you for approval via WhatsApp before production begins.

Question 13

What paper/material do you use for your products?

Accepted Answer

We use premium fantasy paper for our invitations.

Question 14

What is a digital invitation and how is it sent?

Accepted Answer

Once your digital invitation is ready, it is sent to you via WhatsApp, and you can forward it directly to your guests via WhatsApp as well.

Question 15

What is the difference between a video invitation and a website invitation?

Accepted Answer

A video invitation is a music/animation-based invitation video created with your details, which you can share directly on WhatsApp or social media. A website invitation is a live website with its own unique link, featuring sections like wedding details, location, and a gallery, plus an online RSVP system for your guests.

Question 16

What payment methods do you accept?

Accepted Answer

We accept credit/debit card and bank transfer/EFT payments. Once your order is confirmed, we send you a secure iyzico payment link for card payment, or our bank account details for transfer/EFT, via WhatsApp.

Frequently Asked Questions